Pathway to Parenting - January

Cancellation Policy

Booking & Cancellation Policy We want your booking with SPROGS to be as simple and straightforward as possible, therefore, please ensure you have read and understood the following information prior to making your booking. Bookings A single booking covers one adult and one child; if an addition parent will be in attendance, please note this within the ‘additional information’ field on the booking form. All bookings are subject to availability; due to the nature of the program, we allow a maximum of six spaces per group. A booking is only confirmed once you have received your booking confirmation and made payment in full. Online bookings may be made up 48-hours prior to the scheduled start time of the session, subject to availability. Sessions When booking on to a program, your place is reserved for the full duration of the course rather than individual session. Therefore, please ensure that you are able to attend for the full 6-week program. If you are unable to attend one or more sessions, no partial refund, credit, transfer, or replacement session will be provided. Cancellations We understand that plans can change, therefore, if you are unable to attend the program you may cancel your booking online up to 48-hours before the scheduled start time and will receive a full refund. Please note that all bookings cancelled after this time are non-refundable and non-transferable. In exceptional circumstances, when a booking is cancelled within the 48-hour time frame, the participant may be able to have their space transferred to another program. However, this will be subject to availability and is in no way a guarantee. Missed Classes As our courses are carefully structured, with activities progressing and relationships developing within each group, we are unable to provide catch-up sessions in alternative classes. However, much of the information and many of the activities can still be continued independently and your class leader will be happy to guide you on anything you have missed. Unfortunately, missed classes cannot be refunded, credited, transferred, or made up by attending another class. Changes or Cancellations by SPROGS If SPROGS needs to cancel a session for any reason, we will contact you as soon as possible and provide appropriate information regarding the affected booking and when this will may be rescheduled. By completing a booking, you confirm that you have read and agreed to this booking and cancellation policy.